Food and Drink Menus | Hoburne Holiday Parks (2024)

FAQs

<p>We know that you probably have questions about your Hoburne holiday so we have compiled a list of the most popular questions that we get asked. If you have any questions that are not covered here then please feel free to <a href="holiday-parks/contact-us/">contact us</a>.</p>

On-Park General

• Do you accept single sex parties?

  Our Holiday Parks primarily cater for family holidays, bookings for single sex parties of three or more can only be accepted via prior arrangement with the General Manager.

  We suggest that you call the park of your choice with the details of how many are in your party, their ages and details to see if there is availability for your holiday. You will need to inform us of any changes to the booking as soon as you are aware of any such changes as we reserve the right to refuse entry if the booking details do not match who arrives on park.

• Can we book more than one unit of accommodation at the same time?

  It's best to do this by calling us on 01425 282358 and to run through your requirements with a member of the booking team. Whilst we can take larger bookings, we cannot necessarily guarantee that they will all be located in the same area of the park due to availability, but we will endeavour to meet your expectations and let you know if this will not be possible.

• What is included in the price of my holiday?

  For all holiday accommodation booked directly though Hoburne either online or by phone, the following is included in your holiday price:

  - Heating and electricity
  - Bed linen
  - Cooking/eating utensils
  - Use of most on-site facilities (some may require a small charge)
  - Entertainment complex passes at our parks with entertainment complexes
  - Access to the free on-site WiFi

• Do you cater for guests with accessibility needs?

  Yes we do. If you require wheelchair accessible accommodation we can accommodate you. Many of our parks offer a limited number of accommodation units that have been specially adapted for guests with mobility difficulties. Some parks are more suitable than others for those with mobility needs. If your party includes someone with special needs, please call us on 01425 282358 to check availability.

• Can I make changes to my booking?

  If you want to make any minor changes to the details of your booking such as changing the name of a member of your party we will do our best to assist you, subject to availability. There are no charges for minor changes.

  A change of dates, or any other changes that affect the price of your holiday will be treated as a major change. Major changes made at least 42 days prior to the start date of your holiday will incur an administration charge of £20.

  Major changes made within 42 days of the start date of your holiday will be treated as a cancellation.

• How do I pay the remaining balance of my holiday once booked?

  You have two options to pay off any remaining balance of your holiday. Firstly, if you booked online in the first instance, you can use the 'My Account' area and pay off your balance when it is convenient to you. However, balances must be fully paid 60 days before the commencement of your holiday.

  Secondly, you can call our bookings team on 01425 282358 and they will take any card payments over the phone.

• Will I incur any charges if I cancel my booking?

  We appreciate that sometimes things happen and you need to cancel your holiday. If you need to cancel your booking please let us know immediately by telephone and then send us a confirmatory letter.

  If you have not taken out cancellation cover and you cancel your booking within 42 days or more of arrival, whilst only paying the deposit you will lose your deposit. If your holiday is paid for in full and you are arriving in 41 days or less no refund can be offered.

  Our Holiday Cancellation Scheme cover is optional but is strongly recommended to mitigate unforeseen circ*mstances.

  Read our cancellation policy

• What time can I check in?

  All grades of accommodation without hot tubs:From 4:00pm

  Hot tub accommodation:From 3:00pm

• Can I choose where we are situated on park?

  Unfortunately we cannot guarantee an exact location when booking, but we will try to accommodate your request based on remaining availability on the holiday park.

• Do I have to pay for the on-park facilities or activities?

  Whilst the majority of our facilities are included in the price of your accommodation, there are a few exceptions here, notably: cafes, restaurants, crazy golf, laundrettes, select family activities, etc. Everything that has an extra cost attached is explained on the park.

• Do all the parks offer entertainment or children's clubs?

  Hoburne Bashley, Hoburne Devon Bay, Hoburne Cotswold, Hoburne Naish and Hoburne Park all feature entertainment complexes which offer year-round entertainment and children's clubs. Your children can join in with Sammy's Surfers or Tommy's Tots, and there are loads of activities and entertainment happening during your holiday. Check the activities and entertainment pages for more information.

• Do you have any cafes or restaurants on your parks?

  On selected parks you can choose to eat at Cafe H or Brasserie 1912. We offer everything from breakfast, lunch and dinner, to co*cktails, delicious desserts and coffee and cake. Food and drink are available at Hoburne Bashley, Hoburne Cotswold, Hoburne Devon Bay, Hoburne Park and Hoburne Naish. Find out more and download menu's.

• Is there WiFi on the park?

  All of our parks offer free WiFi free of charge for our customers to use. When arriving at the park and connecting to the WiFi network you will be required to register to use the service. Please bear in mind that the WiFi is not designed to handle streaming sites like YouTube, Netflix or Amazon Video and service can vary at peak times.

• Do my children need adult supervision whilst using the children's clubs?

  Yes, parents or guardians are required to accompany their child to any activity or children's club they wish to participate in.

• Can friends visit us whilst on holiday?

  Whilst we understand that you would like to invite guests on to the holiday park if they live close by, to enable your guests to use the on-park facilities you will need to obtain authorisation from the holiday park's General Manager. No temporary day visitors will be allowed to use the entertainment complex or its facilities during any Bank Holiday weekend or during the period July to August inclusive.

  We do ask that you inform us at all times who will be on park for security reasons and details of people who are sleeping in the accommodation must be provided before your arrival.

• What is Hoburne's smoking policy?

  We do not allow smoking in our accommodation or inside our entertainment complexes. We provide designated smoking areas for you to use during your stay. This includes vaping users too.

• Do all the parks have swimming pools, etc?

  Facilities vary by holiday park - for the most accurate information we advise you to view our individual holiday park pages on the website where all the features and facilities are listed for your perusal. All of our holiday parks other than Hoburne Doublebois and Hoburne St Mabyn in Cornwall offer swimming pools.

• Will we be able to use the hot tub at the moment?

  Guests will be able to use our hot tubs as normal.The hot tubs are emptied, cleaned and refilled after every booking.

• Do you offer wheelchair-friendly accommodation?

  Yes we do. If you require wheelchair accessible accommodation we can accommodate you. Many of our parks offer a limited number of accommodation units that have been specially adapted for guests with mobility difficulties. Some parks are more suitable than others for those with mobility needs. If your party includes someone with special needs, please call us on01425 282358to check availability.

• Is bedding provided?

  All bedding is provided in all grades of accommodation (single pillow per person, sheets and duvet). Beds will be made up for your arrival.

• What do I need to bring?

  Please bring at least the following with you:

  Leisure towels, tea towels, oven gloves, bath mats, dustpan & brush, washing up items.

  Basic self-catering supplies are provided in your welcome pack. This includes a small bottle of washing up liquid, dish cloth, bin liner, tea and coffee sachets. Generally a toilet roll is provided in each bathroom.

  We provide bathroom towels (1 x bath and 1 x hand towel per person) in all our holiday accommodation.

• Can we bring our dog/s on holiday?

  You can bring your dog with you, howeveryou must book designated dog-friendly accommodation. These units are specifically designed for holidaymakers with dogs and make it easy to clean if any unfortunate accidents occur. You can find dog-friendly accommodation at each of our holiday parks.

  We separate out our regular and dog-friendly holiday accommodation to ensure that there is a choice for holidaymakers who love to bring their dog with them and also to reduce any allergen issues by keeping the accommodation types separate.

  You must make sure your dog/s are on leads at all times whilst on the park, and please make sure to pick up after them and use the supplied dog waste bins found around our holiday parks.

  Dogs are not allowed to enter our entertainment complexes, with the exception of assistance or guide dogs.

  Our parks adhere to the Dangerous Dogs Act 2014, so if you own a breed that is listed in this act you will not be able to bring them on to our holiday parks.

  If you have any further questions regarding dogs at our parks, please call us on 01425 282358 or read our booking terms relating to pets.

• Do you accept touring caravans or tents?

  We offer touring facilities at Hoburne Devon Bay and Hoburne Blue Anchor, but we do not offer any pitches for tents at any of our holiday parks.

• Do you supply cots or high chairs?

  We supply both of these for your convenience or if you've left them at home. You can request them at the time of booking on the phone or find them in the Extras section when booking online - there is a small charge to hire these. If you have left your cot or high chair at home, you may hire them from reception on arrival, too.

• What time do I need to check out?

  We ask that you check out of your holiday accommodation no later than 9:00am on the day of departure to allow us to prepare the accommodation for the next arrival.

• Can I book any extra nights during my stay?

  Yes, if we have availability remaining our Reception team will be able to assist you in adding any additional nights to your stay. Whilst we will try and accommodate if we can, this is based on whether we have availability remaining for you to extend your holiday.

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