Comcast Xfinity Outage in Springfield, Massachusetts (2024)

Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.

Problems in the last 24 hours in Springfield, Massachusetts

The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Springfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Comcast Xfinity users through our website.

1. 

   Internet (59%)

2. 

   TV (13%)

3. 

   Wi-fi (12%)

4. 

   Total Blackout (7%)

5. 

   E-mail (6%)

6. 

   Phone (3%)

Live Outage Map Near Springfield, Hampden County, Massachusetts

The most recent Comcast Xfinity outage reports came from the following cities:Chicopee, Holyoke, West Springfield, Enfield, Indian Orchard, Springfield, Westfield, Wilbraham and Southwick.

City	Problem Type	Report Time
Chicopee	TV	2 days ago
Holyoke	TV	5 days ago
West Springfield	TV	7 days ago
Enfield	Internet	9 days ago
West Springfield	Internet	11 days ago
Chicopee	Wi-fi	15 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Comcast Xfinity Issues Reports Near Springfield, Massachusetts

Latest outage, problems and issue reports in Springfield and nearby locations:

• Chris O’Brien 🤙🏻 #Billsmafia (@ChrisOB413) reported a minute agofromSpringfield, Massachusetts

  @Xfinity so help me God, why am I getting terrible internet AGAIN?!

• Beach Mom (@CeceCalabrese) reported 2 minutes agofromAgawam, Massachusetts

  @Outlander_STARZ Too bad I can’t watch it even though I pay through the nose for my Starz channel on Comcast. #ripoff

• Pete Skerritt (@PeteSkerritt) reported 4 minutes agofromWest Springfield, Massachusetts

  Having to miss at least a day of work because of @Xfinity problems is incredibly frustrating. Had to cancel an extra help session with some students and am leaving the teachers I work with in a rough spot.

• Pete Skerritt (@PeteSkerritt) reported 5 minutes agofromWest Springfield, Massachusetts

  @Xfinity A tech visit is already scheduled for tomorrow AM, which will hopefully solve the problem. Connectivity has been inconsistent since the service began a little over a month ago, and phone/chat tech has no idea why.

• Ryan Borges (@ryanborges24) reported 17 minutes agofromSpringfield, Massachusetts

  @jeff_gluck Xfinity race yesterday proves how terrible this package is.

• Jon Snow (@mattdupont17) reported 18 minutes agofromSpringfield, Massachusetts

  @PinkGlitterRain @JaniceKapner @TMobile Nice! Xfinity mobile uses Verizon cell service and they don't have a down payment for pre-ordering the Note 20 Ultra. I wish I was a celebrity so more people could read this

• Kathy Bates☦07🇬🇷🇮🇹Sixx ♋ 🐶MikaBitch🐶 (@Kathy07SixxJJ) reported 22 minutes agofromSpringfield, Massachusetts

  @comcast please have customer retention call me

• Matt Castonguay (@MCastonguay27) reported 26 minutes agofromWest Springfield, Massachusetts

  @comcast is the WORST company on the planet to deal with. THAT is a hill I’m willing to die on. 6 HOURS. 6 hours today on multiple phone calls and in-person. No hyperbole — would rather nail myself to a burning building than deal with this dumpster fire company.

• Julieee (@DancerJulieee) reported 26 minutes agofromSpringfield, Massachusetts

  @Xfinity I have experienced awful internet for two months now and have been on the phone with your support team every other day. Nothing has been resolved. I’m a teacher doing remote learning and I need my internet working

• Kola Champagne Papi (@CalebCruzado) reported 33 minutes agofromSpringfield, Massachusetts

  @Xfinity has had four, I’m now waiting on my fifth technician to come fix the WiFi at my house. And it’s the same problem every single time. Please count your days.

• Pete Skerritt (@PeteSkerritt) reported 35 minutes agofromWest Springfield, Massachusetts

  Wow, @Xfinity sure is quiet tonight while its internet service in at least the northeastern US is broken. Less than 2Mbps down on a 300Mbps plan, and I’m not alone. What’s happening in Philly? Any public acknowledgement? Any “We’re working on it?” No? Nothing?

• Kola Champagne Papi (@CalebCruzado) reported 35 minutes agofromSpringfield, Massachusetts

  @Xfinity my wifi is down AGAIN

• Kola Champagne Papi (@CalebCruzado) reported 37 minutes agofromSpringfield, Massachusetts

  The Comcast girl just said “ I’ve noticed you’ve called everyday about the same issue “ so why haven’t you sent out a technician blood

• 👑Disgruntled Pasta Shape King👑 (@Fluffysaur) reported 43 minutes agofromSpringfield, Massachusetts

  Damn like I really couldn't sleep so I pulled out the handy dandy old ass tablet we have. Pulled up that old ass Xfinity stream service and tried to catch up on sh*t. But it truly duly just updated on me and logged my ass out from the phantom account I had. Damn.

• Pete Skerritt (@PeteSkerritt) reported 43 minutes agofromWest Springfield, Massachusetts

  I think Xfinity is legit stumped, because speeds directing to Xfinity-related servers are still just fine. But YouTube is broken. Some websites don’t work. I’m afraid to turn on my Xbox One or Switch, since they probably can’t connect at dial-up speeds.

• Kenz (@kenzloren) reported 44 minutes agofromSpringfield, Massachusetts

  Xfinity gotta be the worst cable company ever I pay the bill and all of a sudden all the boxes stop working what kind of backwards sh*t is that

• Joel McAuliffe (@JoelforChicopee) reported 51 minutes agofromChicopee Falls, Massachusetts

  In Chicopee, we know first-hand how big corporate monopolies like Charter Spectrum do business — and it’s the same for Comcast, Verizon, and all the others. They force people to pay ridiculous prices in exchange for poor service because they know consumers have no other options.

• Nathan Blais (@nateblais_) reported 52 minutes agofromSpringfield, Massachusetts

  @Xfinity has t h e worst customer service of all time lmao

• Jayson Sanchez | J Fonz ⚡️ (@JaySan2k1) reported 54 minutes agofromSpringfield, Massachusetts

  @comcast did you know your #comcast #customerservice is horrible? We waited 25 min to speak with someone... then got transferred twice because the agents didn’t understand what our inquiries were... @comcastcares

• Mara Chapin (@marachapin) reported 59 minutes agofromLudlow Center, Massachusetts

  @kaaaaylee Same! It’s a dish service or spectrum/xfinity in wmass. My hometown is starting their own fiber through the electric company, which is pretty awesome. But Spectrum is the worst by far... outdated cable, terrible pricing and outages without warning.

Comcast Xfinity Issues Reports

Latest outage, problems and issue reports in social media:

• Matt Calloway (@mattcalloway81) reported 6 minutes agofromMilford, Delaware

  @Xfinity Update your automated phone system, telling someone who is having internet issues to login to xfinity and try trouble shooting tips ON LINE and then hanging up on them doesn't make sense. Called half dozen times before I actually spoke to someone.

• (っ◔◡◔)っuǝʞɔıɥƆ (@Oriontrips) reported 9 minutes agofromMount Ephraim, New Jersey

  @Xfinity why is it so difficult to talk to an agent about my bill, and why does your system hang up on me.

• I_Go_Fast (@gr8bike2) reported 9 minutes agofromDarien, Illinois

  @comcastcares Better keep this post - after 6 phone calls, hardware and billing changes, and one stellar service agent visit - just saved myself $340 a month off our bill! Aside from the automated phone system being horrendous - you have one very happy Comcast customer! 4thewin

• Erik Anderson (@ErikAndoNUFC) reported 13 minutes agofromJersey City, New Jersey

  @Xfinity I reported it but am getting not confirmation that it was received. Why can I not report an outage/issue on the website?

• R0BB BA$E 🏁💵💰🥃🍾🖕🏻 (@H00LiGAN_ROBB) reported 14 minutes agofromGraham, North Carolina

  XFinity Series Racing From Dover,the Monster Mile is 1 Aggravating Damn Track.

• Will Hacker 2049 🗑️ (@WHacker_) reported 16 minutes agofromWashington, D.C., District of Columbia

  Called @Xfinity this morning to get my internet connection fixed.The agent told me my wifi name is "hilarious". We laughed, high fived, and I hung up, delighted. "My Big Fat Greek Wifi" is still struggling but, god damn, I feel validated.

• Rj Harris (@RjHarris15) reported 16 minutes agofromLinthicum Heights, Maryland

  @Xfinity y’all are losing a customer. I understand with Covid things can be a little difficult, but just tell us that. Don’t give us the run around for weeks, leave us without service, then send a bill.. Yea ok

• JamieLynn 🧁 (@jamietimoni) reported 17 minutes agofromCarteret, New Jersey

  Hey @Xfinity @comcast @comcastcares so the entire cable wire was ripped off our apartment building around 1pm today. Was told the situation would be taken care of by 530. It’s now 6 and the wire is back in the street. Wtf is going on? It’s not safe outside!

• Dan Reynolds (@reylo1) reported 21 minutes agofromChelmsford Center, Massachusetts

  @verizonfios looking for help. All services went down cant reach anyone at Verizon @Xfinity

• Dr. Correa Carlos MD (@pachuno) reported 24 minutes agofromTamarac, Florida

  @comcastcares please I need install 3 TV account #8495753820940194 Lidia g Correa. Not working cellphone 954-636-9629